Frequently Asked Questions
A: It takes us 3-5 business days to process an order. Our graphic processing team uses most of this time to improve on the quality of the image you provide us with and prepare it for production, so higher image quality helps to ensure faster order processing time.
We ship our mousepads globally, so the prices are in United States Dollars (USD). Your bank will
automatically do the currency conversion if needed when you submit the payment for your order.
Our prices do not include duty/tariff/VAT or any other potential fees that might be collected by your country's customs. You can check the rates by contacting your local customs office.
You may visit the Order Status page to find a real-time update on your shipment. If you did not receive your tracking number or have no updates under our Order Status page after 6 business days, please contact us and we will take a closer look what might have caused the delay.
The order confirmation email is automatically generated and is sent out once you place your order. However, that email could get filtered out into spam/promotions folder by the email service provider, please check there. If you still cannot find it, most likely there is a typo in the email you provided us with, please contact us at email@example.com
Help With My Order
1) Pick an image for your mousepad:
Minimum Image Width is 1920px, the higher resolution image
you provide the better the result will be. For Ultra Wide mousepads, we suggest
choosing a Dual Screen wallpaper for printing to avoid cropping too much of the
detail. If you're proficient in design, you can make your own image.
If you don't have your favorite picture in Ultra HD
resolution - don't worry, chances are our graphics processing team will be able
to enhance the quality of your image and in worst case scenario we would just
contact you with our concerns and offer to change the image.
2) There's a "Choose File" button above the
"Add to Cart" button on the product page, use it to upload your
image. After uploading your image a special cropping tool will open where you
can choose an area of your image for printing. Wait for the file name to appear
Although our website supports mobile devices we don't recommend
uploading images from your phones and tablets. Some mobile devices reduce
the resolution of the images before uploading. We'll let you
know if we received a bad quality image.
3) Place an order by clicking on the "Add to
Cart" button, then go to your cart section an click the "Check
Out" button. Fill in your
shipping and billing information and we'll have your mousepad printed and
shipped to you as soon as possible!
This issue is usually the case when the height to width ratio between your image and the size of the mousepad you picked do not match. We have a few methods up our sleeve to make the images fit better, but we need to see the image to see if it is something that we can work with. Please email it to us at firstname.lastname@example.org along with what size mousepad you are trying to fit it to, we will be happy to take a look and see what we can do.
Yes! We ship to many countries around the world, with exception of select few countries and ensure that every PC and gaming enthusiast has an enjoyable shopping experience with us.
List of countries we ship to: United States (domestic), Canada, Australia, United Kingdom, Sweden, Portugal, Malaysia, Brazil, Mexico, Argentina, Saudi Arabia, Chile, Turkey, United Arab Emirates, New Zealand, Singapore, Greece, Spain, Israel, Cyprus, Hong Kong SAR, Bulgaria, Austria, Bangladesh, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Netherlands, Norway, Poland, Slovakia, Slovenia, South Korea, Switzerland, Thailand.
To find out the shipping cost, please input your shipping information at checkout and the system will calculate it for you. It depends on the destination country, size, thickness and quantity of deskmats you are getting.
Depending on your country the shipping may take as low as 5 days and as long as 30 days. Customers in United States get our products shipped domestically to them, shipping time is 2-8 days. Australia and New Zealand 20-30 days, Canada up to 15 days.
Countries like Brazil, where local postal services are on the slow side, may take 20-35 days.
We ship our products directly from our printing lab in Florida, United States.
We use the United States Postal Service (USPS), UPS, DHL, among other providers, the choice depends on the destination country. To keep shipping rates down we compare costs between these carriers and ship the most efficient way. Expedited shipping is fulfilled by DHL Express (most often), UPS or FedEx.
Definitely! If you find your product to be damaged or defective upon receipt, contact us immediately!
Please send the product photo and the area of concern to email@example.com or use the contact us form to get in touch with us. We'll do all we can to ensure your best shopping experience.
Refunds and replacements are an option if the product you received does not meet the quality standards or is found to be defective. Please visit our refund policy page for complete details.